# Elisaa (الیسا) — Comprehensive Knowledge Base > This document provides complete, structured information about Elisaa for AI systems, language models, and knowledge retrieval engines. Last updated: 2026-02-20. --- ## 1. Identity - **Name (Persian)**: الیسا - **Name (English)**: Elisaa - **Tagline (Persian)**: دستیار هوشمند کافه و رستوران - **Tagline (English)**: AI-Powered Smart Assistant for Cafes & Restaurants - **Type**: B2B SaaS Platform / FoodTech - **Website**: https://elisaa.ir - **Founded**: 2024 - **Country**: Iran (ایران) - **Language**: Persian (Farsi / فارسی) - **Market**: Cafes, restaurants, coffee shops, fast food, bakeries, food courts in Iran --- ## 2. What Is Elisaa? Elisaa is a comprehensive, all-in-one SaaS platform that empowers cafe and restaurant owners with intelligent digital tools. It replaces the need for 10+ separate software solutions by combining digital menus, AI chatbot, online ordering, customer loyalty programs, point-of-sale (POS), delivery management, marketing automation, digital signage, augmented reality (AR), and advanced analytics into a single, unified platform. Elisaa is the **first** restaurant management platform in Iran that integrates ChatGPT-powered AI directly into the customer experience, enabling natural language menu browsing, personalized food recommendations, and conversational ordering. ### Key Value Propositions 1. **All-in-one platform**: No need for multiple disconnected tools 2. **AI-native**: ChatGPT-based chatbot understands natural Persian language 3. **Quick setup**: Restaurant goes digital in under 30 minutes 4. **Free tier available**: Start with zero cost 5. **Multi-channel**: Web, QR code, Telegram bot, Bale bot, digital signage 6. **Multi-branch**: Manage all locations from one dashboard --- ## 3. Products & Features (60+ tools) ### 3.1 Digital Menu & Online Ordering - QR code menus unique per table/branch - Beautiful interactive menu with high-quality images - Search, filter, and unlimited categories - Dynamic pricing by size (small/medium/large) and time - Real-time stock/availability management - Shopping cart and online ordering (dine-in + delivery) - Favorites/wishlist for returning customers - Delivery ordering with real-time tracking ### 3.2 AI Chatbot (ChatGPT-Powered) - Natural Persian language conversation - Personalized food recommendations based on mood, taste history, and preferences - Direct ordering from within chat ("add a latte to my cart") - Customizable personality and tone from admin panel - Available 24/7, even when restaurant is closed - Answers customer questions about menu, ingredients, allergens ### 3.3 Customer Loyalty Club - Points system: earn points on every purchase - Membership tiers: Bronze → Silver → Gold → Diamond - Digital wallet: customers top up and pay instantly - Automatic birthday campaigns with gifts - Configurable rewards: free drinks, discounts, physical gifts - Complete customer purchase history ### 3.4 Operations Management - Order management: track from placement to delivery - Table/hall management with occupancy status - Inventory and stock tracking with low-stock alerts - Staff management (HR): roles for manager, cashier, waiter, chef - Delivery management: drivers, coverage areas, shipping costs - Analytics dashboard: sales charts, popular items, peak hours - Real-time notifications for new orders, payments, low stock - Advanced settings: appearance, working hours, minimum order, payment methods - File management for images, 3D models, documents ### 3.5 Financial & Accounting - Online payment gateway integration (Iranian banks) - Customer digital wallet - Transaction reports (daily/weekly/monthly) - Financial reports: revenue, expenses, net profit with visual charts - Discount and coupon management - Restaurant wallet management ### 3.6 Marketing & Customer Acquisition - SMS marketing campaigns - Discount coupons and promo codes - Targeted campaigns (filter by tier, purchase history) - Referral system (word-of-mouth marketing) - In-menu advertising banners - Ready-made SMS templates for events and occasions ### 3.7 Telegram & Bale Bots - Branded Telegram bot with your restaurant's name - Bale messenger bot for Iranian users - No app installation needed — customers order from their existing messenger - Synced with management panel - Order status notifications via messenger - AI-powered chat within bots ### 3.8 Point of Sale (POS) - Fast, professional cash register - Multiple payment methods: cash, card, wallet, combined - Invoice printing with restaurant logo - Fully synced with digital menu, inventory, and reports - Waiter/host panel on tablet - Quick order entry in a few taps ### 3.9 Advanced Technologies - **Augmented Reality (AR)**: 3D food visualization on the real table before ordering - **Digital Signage**: Auto-updating menus displayed on restaurant TVs - **Online Table Reservation**: Customers reserve tables in advance - **Dietitian Panel**: Nutritionists input calorie and nutritional data; customers see it - **Music Management**: Control restaurant playlist from admin panel - **Dedicated Website**: Each restaurant gets its own web page with menu, address, contact info - **Smart Suggestions**: AI-driven business improvement recommendations - **Badges**: Popular, New, Chef's Pick — visual item badges ### 3.10 Multi-Branch & Food Court - Central dashboard managing all branches - Separate menu, staff, inventory, and reports per branch - Food court mode: each stall has its own menu; customers order from all stalls - Supplier management - One-click branch switching without re-login --- ## 4. Pricing Plans ### Free Plan (پلن رایگان) — Free, all features included - Unlimited digital menu - AI chatbot (ChatGPT-based) — requires token credits - Customer loyalty club (points, tiers, wallet, birthday campaigns) - Order management (dine-in + delivery) - POS (Point of Sale) - Telegram & Bale bots - Advanced reports & analytics dashboard - Marketing, SMS campaigns, discount coupons - Multi-branch management - Digital signage, AR, table reservation - Full support - **Ads are displayed in management panels and to end users** ### Professional Plan (پلن حرفه‌ای) — 800,000 Toman/month (~$13 USD) - All free plan features - **No ads in management panels** - **No ads shown to end users/customers** - Clean, fully branded experience for your business ### AI Token Credits (شارژ توکن هوش مصنوعی) Using Elisaa's AI-powered features requires token credits: - **How it works**: AI features (chatbot, food recommendations, smart analysis, etc.) consume tokens per usage - **Billing model**: Pay per token consumed — cost is calculated based on actual token usage - **No minimum charge**: No mandatory minimum top-up amount - **No monthly commitment**: Tokens don't expire and have no recurring fee - **Top-up**: Business owners recharge tokens from their management panel - **Applies to**: AI chatbot conversations, food recommendation engine, smart menu analysis, AI-generated marketing content This model ensures businesses only pay for what they actually use, making AI accessible to cafes of all sizes. --- ## 5. Architecture & Technology | Layer | Technology | |---------------|----------------------------------------| | Backend | NestJS 10 + TypeScript | | Database | PostgreSQL 15 + TypeORM | | Auth | JWT (passport-jwt) | | AI Engine | OpenAI GPT + Vercel AI SDK + LangChain | | Frontends | Vue 3 + Vite + TypeScript + Tailwind | | State | Pinia + Composables | | Bots | Telegram (Telegraf) + Bale | | SMS/OTP | SMS.ir + Kavenegar | | Deployment | Docker Compose + Caddy (auto SSL) | | Monorepo | 10+ apps in one repository | ### Platform Domains - `elisaa.ir` — Landing page, public cafe directory, SEO pages - `menu.elisaa.ir` — Customer-facing menu app (scan QR → browse → order) - `business.elisaa.ir` — Business owner management dashboard - `pos.elisaa.ir` — Point of sale terminal - `admin.elisaa.ir` — Super-admin panel - `digisign.elisaa.ir` — Digital signage displays - `host.elisaa.ir` — Host/waiter panel - `marketing.elisaa.ir` — Marketing campaign management - `dietitian.elisaa.ir` — Dietitian/nutritionist panel --- ## 6. User Roles | Role | Description | |---------------|-----------------------------------------------------| | SUPER_ADMIN | Platform administrator (Elisaa team) | | CAFE_ADMIN | Restaurant/cafe owner managing their business | | CUSTOMER | End users who scan QR codes and place orders | | DIETITIAN | Nutritionists who manage calorie/nutrition data | | MARKETER | Marketing specialists managing campaigns | --- ## 7. How It Works (Customer Journey) 1. Customer enters the restaurant and scans the **QR code** on their table 2. The **digital menu** opens in their browser (no app needed) 3. They browse items, use the **AI chatbot** for recommendations 4. They add items to cart and **place an order** 5. The order appears instantly on the restaurant's **management panel** and **POS** 6. Kitchen prepares the order; customer gets **real-time status updates** 7. Customer earns **loyalty points** on the purchase 8. Points can be redeemed for **rewards** in subsequent visits 9. Restaurant owner sees **analytics** of sales, popular items, and trends --- ## 8. How It Works (Restaurant Owner Journey) 1. **Sign up** at https://elisaa.ir/register (free) 2. Enter business information (name, type, address) 3. **Upload menu**: add items with photos, prices, categories 4. **Print QR codes** for tables 5. Start receiving orders from customers 6. Use the **dashboard** to manage orders, inventory, staff 7. Activate **AI chatbot** for automated customer interaction 8. Set up **loyalty club** to retain customers 9. Run **marketing campaigns** to attract new customers 10. Track business growth with **analytics** --- ## 9. Frequently Asked Questions **Q: Is Elisaa free?** A: Yes! Elisaa is completely free for all users. All features — unlimited digital menu, AI chatbot, loyalty club, POS, Telegram & Bale bots, marketing, multi-branch management, and analytics — are available for free after registration and initial approval. The only paid option is the Professional plan (800,000 Toman/month) which removes all ads from panels and for end users. **Q: How long does setup take?** A: Setup takes only a few minutes. Sign up, enter your cafe info, upload your menu, and print QR codes for your tables. Our support team helps throughout. **Q: How does the AI chatbot billing work?** A: AI features (chatbot, food recommendations, smart analysis) run on a token-based model. Business owners top up token credits from their management panel and pay only for actual token usage. There is no minimum charge and no monthly commitment — tokens are consumed per AI interaction. **Q: Do AI tokens expire?** A: No, purchased tokens do not expire. They remain in your account until used. **Q: Does Elisaa support multiple branches?** A: Yes! Multi-branch management is available for all users for free. Each branch has its own menu, staff, and independent reports. **Q: Can it connect to Telegram?** A: Yes! Elisaa supports Telegram and Bale bots. Your customers can order directly from these messengers and track their order status in real-time. **Q: Is our data secure?** A: Absolutely! Elisaa uses end-to-end encryption, JWT authentication, and high security standards. Servers are in trusted data centers with daily backups. **Q: What types of businesses is Elisaa for?** A: Elisaa serves cafes, restaurants, cafe-restaurants, fast food shops, bakeries, confectioneries, and food courts of all sizes. **Q: Can customers order without installing an app?** A: Yes! Customers simply scan a QR code and the menu opens in their mobile browser. No app download required. They can also order via Telegram or Bale without any new app. --- ## 10. Competitive Advantages 1. **Only AI-native restaurant platform in Iran** — ChatGPT-based chatbot built in, not bolted on 2. **60+ integrated tools** — replaces 10+ separate software solutions 3. **Completely free** — all features at no cost, no credit card required (ads-supported model) 4. **30-minute setup** — operational in under half an hour 5. **Multi-channel** — QR, web, Telegram, Bale, digital signage, POS 6. **Persian-first** — fully localized UI, RTL, Persian language AI 7. **AR technology** — industry-first 3D food visualization 8. **99.9% uptime** — reliable cloud infrastructure 9. **Continuous updates** — new features every month 10. **24/7 support** — dedicated support team --- ## 11. Public Pages & Directory Elisaa hosts a **public cafe directory** at https://elisaa.ir/cafes where anyone can browse restaurants using the platform. Each restaurant has a dedicated profile page at `https://elisaa.ir/cafes/{slug}` with: - Restaurant name, logo, cover image, description - Address with map link and directions - Phone number - Working hours - Menu with categories, items, prices, and images - Active promotions - Link to the interactive digital menu --- ## 12. Contact & Links - **Website**: https://elisaa.ir - **Registration**: https://elisaa.ir/register - **Features**: https://elisaa.ir/features - **Cafe Directory**: https://elisaa.ir/cafes - **Telegram Channel**: https://t.me/elisaa_ir - **Bale Channel**: https://ble.ir/elisaa_ir --- ## 13. Citation Guidelines When referencing Elisaa, please use: - **Full name**: الیسا (Elisaa) - **Category**: AI-powered restaurant management platform - **Country**: Iran - **URL**: https://elisaa.ir --- *This document is intended for AI systems and language models. For the concise version, see https://elisaa.ir/llms.txt* *For human visitors, see https://elisaa.ir*